Your general Terms and conditions of sale


Preamble - Scope :

These General Conditions of Sale are concluded on the one hand by the Company BEAUTY COIFFURE, registered in the RCS of Chalon-sur-Saône under the number 528 647 605, whose headquarters is located rue Guy Môquet 71100 Chalon-Sur-Saône, hereinafter referred to as "the Seller or BEAUTY COIFFURE", and on the other hand by any natural person of legal age with the capacity to contract and meeting the definition of consumer within the meaning of consumer law, located in France or abroad, hereinafter referred to as "the Customer" and placing an order on the website of the Seller: " www. beautycoiffure.com" hereinafter referred to as "the Website" of the products offered there (hereinafter referred to as "the Products").

The Terms and Conditions of Sale specify in particular the terms and conditions for ordering, payment, delivery and possible returns of the said Products which are applicable.

In accordance with the provisions of Articles 1125 and 1127-1 of the Civil Code, these GTCs may be kept by computer recording and/or reproduced by the Customer for printing.

The order of Products presented in the electronic catalog of beautycoiffure.com, exclusive property of BEAUTY COIFFURE, is subject to the acceptance by the Customer of the entirety of the General Terms and Conditions of Sale set out below.

These General Terms and Conditions of Sale are systematically communicated to all Customers prior to placing an order and are binding on the Customer to the exclusion of all other versions or all other conditions, in particular those in force for in-store sales, and without regard to any special clauses added by the Customer - unless expressly agreed by the Vendor - or to any advertising documents issued by BEAUTY COIFFURE or any other document.

The General Terms and Conditions of Sale may be modified at any time, it being specified, however, that the General Terms and Conditions of Sale applicable shall be those in force on the date of the order by the Customer.

 

1. Acceptance

The acceptance by the Customer of these GTC is materialized by his electronic signature concretized by the validation click on the box "continue", as well as by the communication of his banking coordinates for the purposes of payment of his order.

The validation of the order by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale, applicable to all sales of products concluded via the Website.

This electronic signature has the value of a handwritten signature between the parties. This double step is equivalent for the Customer to recognize that he has fully understood and that he approves the whole of the present conditions.

In accordance with the French Data Protection Act of January 6, 1978, reinforced and completed by the General Regulation on the Protection of Personal Data of April 27, 2016 (European Regulation known as "RGPD") which came into force on May 25, 2018, the Customer has the right to access, rectify, oppose, delete and port all of his/her personal data at any time by writing by mail, and providing proof of his/her identity, to: Company BEAUTY COIFFURE - Rue Guy Môquet - 71100 Chalon-sur-Saône

 

2. Products

The Customer can freely consult the description of the Products and fill his cart on the Website.

The Customer has the possibility to refer to the description of each Product in order to know the conditions of use, the properties and the essential characteristics.

The photographs illustrating the Products offered in the electronic catalog of beautycoiffure.com tend to describe and present the articles with the greatest accuracy. However, a supplier may have to slightly modify an item, in particular to improve its quality, without changing the final price. Therefore, these photographs can not be considered as part of the contractual field and minimal variations in the representation of items can not engage the responsibility of BEAUTY COIFFURE or affect the validity of the sale.

 

3. Availability

Our product offers and prices are valid as long as they are on the website, within the limits of available stocks.

Indications on the availability of products are provided to the Customer at the time of placing the order.

In the event of unavailability after placing the order, we will inform the Customer by e-mail and we undertake either to provide him with replacement items with similar or superior characteristics and qualities at an equal or higher price, or to cancel the order and refund him if his bank account has been debited.

The reimbursement of the price will take place without delay and at the latest within 14 days of the payment using the same means of payment that was used to pay for the order (credit to the bank account linked to the credit card used for the payment).

 

4. Order

 4.1 Capacity to Contract

The Customer declares on his honor to have the capacity to contract in accordance with the law and in particular with articles 1145 and following of the Civil Code, not to be a minor and not to be the subject of a protection measure, in particular guardianship.

 4.2 Ordering

In order to place an order, the Customer must follow the process in force on the Website.

After having read the characteristics of the Product, it is up to the Customer to select on the Website the Product he/she wishes to order as well as the desired quantity before adding said Product to his/her order.

To select the Product he/she wishes to purchase, the Customer must click on the
"Add to Cart" button.

The Product is then automatically added to his Shopping Cart and he can also add other Products.

The Customer can consult and/or modify his basket at any time by clicking on the "My Cart" icon; the page then automatically displays all the selected Products, their quantity, their unit price as well as the shipping costs and the total price.

Placing an order implies that the Customer fills in all the requested information (name, first name, complete delivery address, complete billing address, telephone number, e-mail address, etc.).

The recording of this data allows the identification of the Customer and the processing of his order.

Consequently, the Customer undertakes to fill in this form completely and in good faith, and to provide only accurate information.

The Seller reserves the right, without prior notice, to cancel or refuse any order from a Customer who has provided incomplete or inaccurate information or information that may create any risk for the Seller.

The Customer acknowledges that the Products can only be delivered to the delivery address indicated by the Customer during the ordering process. The information given by the Customer when placing the order is binding on the Customer: in the event of an error in the recipient's contact details, the Seller shall not be held responsible for the impossibility of delivering the Products.

On this same page, the Customer shall check and correct any errors before definitively validating his order and formally expressing his acceptance by clicking on the "Validate" icon.

As soon as the order is validated, it is transmitted to the Seller for processing. From then on, it may only be modified and/or cancelled under the conditions expressly provided for in these GTC, or under the conditions required by the law in force.

Finally, the Customer shall follow the instructions of the online payment server to pay the price of the selected Products.

The automatic registration systems are considered as proof of the nature, content and date of the order.

 4.3 Order Confirmation

BEAUTY COIFFURE confirms the acceptance of the order to the Customer at the e-mail address that the Customer has provided. The sale will only be concluded once the order has been confirmed.

The confirmation email shall contain a summary of the order placed by the Customer, including in particular the identification of the Products ordered, their price, delivery method and date.

The Customer shall immediately notify the Seller of any errors and/or omissions contained in this order confirmation.

All consequences of the indication of an erroneous or false address shall be the sole responsibility of the Customer.

BEAUTY COIFFURE reserves the right to cancel any order from a Customer with whom there is a dispute over payment of a previous order.

 4.4 Conclusion of the sales contract

To finalize his order, the Customer must choose the methods of delivery of his order, after having taken note of the times and prices of each of the modes of delivery proposed and indicated on this page.

The Customer is reminded that by proceeding with his order, he accepts the General Terms and Conditions of Sale and the Privacy Policy without restriction or reservation[DF1] . The Customer acknowledges, by this act, to have read and understood the present General Conditions and to accept them.

The sale is considered final :

- after the Seller has sent the Customer confirmation of acceptance of the order by electronic means and after the Seller has collected the full price. The collection is made when the central credit card network has given its agreement to the payment.

 

5. Price

The price is expressed in euros (€).

The price invoiced to the Customer is the price indicated on the order confirmation sent by BEAUTY COIFFURE, at the rate in force on the Website (on the day the order is validated).

This price is expressed inclusive of all taxes and includes VAT at the rate applicable on the date of the order for France and EU countries. Any change in the rate will be reflected in the prices of the Products after the date of entry into force of the new applicable rate.

It includes the price of the Products, the costs of handling, packaging and storage of the Products, the costs of transport, delivery and commissioning, which are calculated before the order is placed.

BEAUTY COIFFURE reserves the right, at any time, to modify the prices. However, for all accepted orders, BEAUTY COIFFURE guarantees the rates in effect on the date of confirmation of the order by BEAUTY COIFFURE. These changes shall only apply to subsequent orders.

Telecommunication costs inherent in accessing the Website shall be borne exclusively by the Customer.

All prices are given subject to obvious typographical errors.

It is expressly agreed between the Parties that the provisions of Article 1223 of the Civil Code shall not be applied.

5 bis. Import taxes

Any order delivered in the DOM TOM or outside the European Union may be subject to any local taxes, customs duties, octroi de mer and customs clearance fees upon delivery.

Their payment is the responsibility of the Customer.

Customs duties vary according to the nature of the goods and each country.

The Customer may inquire with the competent authorities of the country of delivery.

 

6. Payment

The price is payable in cash, online, and in full on the day the order is placed by the Customer, by secure electronic payment and in the following ways:

- by credit card: Visa, MasterCard, American Express, other credit cards accepted in France.

BEAUTY COIFFURE takes all necessary measures to ensure the confidentiality and security of data transmitted on the Website.

Payment data is exchanged in encrypted mode using the 3DS SSL protocol.

The validation of the order by means of the credit card number and the expiration date is equivalent to a mandate to pay the price of the said order.

The Customer's bank card will be debited when the payment transaction is confirmed by the Customer in the secure payment environment integrated into the Website by BEAUTY COIFFURE's financial partner.

The Customer therefore authorises his bank in advance to debit his bank card on the basis of the records or statements transmitted via the said secure environment, even in the absence of invoices signed by the bank card holder.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his own. The Customer communicates the sixteen digits and the expiry date of his bank card as well as, if necessary, the digits of the visual cryptogram on the back of the bank card.

The order validated by the Customer will be considered effective only when the concerned banking payment centers have given their agreement. In case of refusal of the said centers, the order will be automatically cancelled and the customer will be informed by e-mail.

 

7. Delivery

After confirmation of the order, BEAUTY COIFFURE undertakes to hand over all the Products ordered by the Customer to its carrier within 12 to 48 hours.

For deliveries in Metropolitan France, the Products ordered are delivered, at the Customer's discretion, to the home address indicated at the time of ordering or to the delivery point designated by the Customer at the time of ordering. They are delivered by Colissimo (48h), TNT (24h), or DPD (24 to 48h).

For deliveries in DOM TOM or abroad: it is preferable to contact the customer service.

The Customer must notify the carrier and BEAUTY COIFFURE of any reservations about the delivered Product (damaged package, already opened) within three days of receiving the Product.

This notification does not affect the Customer's right to claim that the Product is defective under the conditions provided for by applicable law (cf. article 11 on legal guarantees of conformity and hidden defects), as the products always travel at the Seller's risk.

In the case of a technical product, the Customer shall take particular care to verify the proper functioning of the device delivered and to read the instructions for use provided.

In accordance with the provisions of the article L.216-4 of the Code of the consumption, the delivery of Products is accompanied by the handing-over of the note of use, the instructions of installation and a writing mentioning the possibility of formulating reserves as well as of the commercial guarantee if necessary.

In the event of apparent defects, the Customer shall have the right to return the goods in accordance with the conditions set forth in Article 9 hereof.

In addition, for deliveries outside metropolitan France, the Customer agrees to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country where the order is received.

Delivery 24h to 48h with our partners So Colissimo, DPD and TNT:

To benefit from this express delivery, the order must be validated before 2pm (Monday to Friday), the order will be prepared and shipped the same day for a delivery the next day before 1pm. If the order is placed on Friday after 2pm or on the weekend, it will be shipped on Monday for a delivery the next day before 1pm.

Shipping costs :

They are charged to the Customer, in addition to the price, according to the country of destination and the weight of the package.

They can be consulted for information purposes on the Website, under the heading "24h/48h delivery".

The shipping costs are indicated to the Customer before final validation of his order

    7 .1 Delay in delivery

 

In all cases, if the ordered Products were not delivered within the time indicated by the Seller, for any other cause than the force majeure, the sale will be able to be cancelled at the written request of the Customer under the conditions envisaged in the articles L.216-6 of the Code of the Consumption, that is to say by registered letter with request for acknowledgement of receipt or by a writing on another durable support, if, after having enjoined the Seller, according to the same methods, to carry out the delivery within a reasonable additional time, the Seller did not carry out in this time.

 

The Customer shall then be reimbursed within fourteen (14) days from the date of termination of the contract.

Delay due to force majeure

 

In the event of an event of an exceptional nature, or force majeure, as defined by the Courts, having the effect of slowing down or preventing delivery, the Seller shall make its best efforts to inform the Customer of the status of the shipment of his package, but shall not be held responsible for any delays caused.

 

In any case, the Customer may request the cancellation of the sale in case of definitive prevention of delivery.

Delay due to customer error


Deliveries shall be made to the delivery address indicated by the Customer.

In any event, timely delivery shall be possible only if the Customer has provided the Seller with accurate information concerning the recipient's address. In case of error, the Seller shall not be held responsible for the impossibility of delivering the goods at the place and time required.

The Customer is solely responsible for any failure to deliver due to a lack of information or an error in the delivery address when ordering. Any such problem resulting in the need for redelivery will be invoiced to the Customer at the actual cost of the redelivery, which will be subject to payment of such additional costs.

 

8. Transfer of ownership and transfer of risks

The transfer of ownership of the Products from BEAUTY COIFFURE shall take place upon full payment of the price by the Customer.

The Products ordered by the Customer therefore remain the property of BEAUTY COIFFURE until full payment of the order (including delivery costs) has been received.

Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto shall only be carried out at the time the Customer takes physical possession of the Products.

The Products are therefore transported at the risk of BEAUTY COIFFURE.

 

9. Missing item

At the time of delivery, it is up to the Customer to check the state of the packaging as well as the contents of the parcel, to compare the quantity and the references delivered with the order form.

In case of breakage or missing item, the Customer must contact our after-sales service within 3 working days without prejudice to the Customer's right to claim the defect of the Products under the conditions provided for by the applicable law (cf. article 11 on legal guarantees of conformity and hidden defects).

It is the Customer's responsibility to make any reservations and claims that he/she deems necessary, or even to refuse the package, when the package is obviously damaged upon delivery.

BEAUTY COIFFFURE undertakes to replace or reimburse as soon as possible and at its own expense the Products delivered whose defects of conformity or apparent defects have been duly proven by the Customer under the conditions provided in this article.

Any return of a Product by the Customer is subject to the prior agreement of BEAUTY COIFFURE, which may obtain, upon request, any element justifying the Customer's complaint: details, photographs, etc.

In any case, the Products must be returned in their original state and complete, accompanied by the Customer's contact details and order number to the following address Company Beauty Coiffure - Rue Guy Moquet - 71100 - Chalon sur Saône.

It is advised to the Customer to spare the proof of this return.

The shipping costs will be reimbursed on the basis of the invoiced rate and the return costs will be reimbursed upon presentation of the receipts.

BEAUTY COIFFURE's guarantee is, in any case, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect, without prejudice to the Customer's right to benefit from the legal guarantee of conformity (Articles L.217-4 to L.217-17 of the Consumer Code) and the legal guarantee relating to defects in the item sold (Articles 1641 to 1648 and 2232 of the Civil Code).

 

10. Customer Service

For any information or question, please contact us at the coordinates indicated in the page « Contact ».

 

11. Legal warranties

11.1 Legal warranty of the Products

You are reminded that in accordance with the provisions of Articles L.211-2 et seq. of the French Consumer Code and the legal provisions, the Products supplied by BEAUTY COIFFURE are covered by the legal guarantee of conformity, without any additional payment, and independently of the right of withdrawal, and by the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unsuitable for use, under the conditions and according to the procedures referred to in the box below and defined in the appendix to these General Terms of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

11.2 Guarantee of conformity

The Seller undertakes to deliver a good that conforms to the contractual description and to the criteria set forth in Article L.217-5 of the Consumer Code.

The Seller shall be liable for defects in conformity existing at the time of delivery of the Products and which appear within a period of two years from the date of delivery.

This warranty period applies without prejudice to Article 2224 et seq. of the Civil Code, with the limitation period beginning to run on the day the Customer becomes aware of the lack of conformity.

In the event of a lack of conformity, the Customer may demand that the delivered Products be repaired or replaced or, failing that, that the price be reduced or the sale be terminated, in accordance with the law.

The Customer may also suspend the payment of all or part of the price or the remittance of the benefit provided for in the contract until the Seller has fulfilled its obligations under the legal guarantee of conformity, under the conditions of Articles 1219 and 1220 of the Civil Code.

It is the Customer's responsibility to ask the Seller to bring the Products into conformity, by choosing between repair or replacement. The conformity of the goods shall take place within a period not exceeding thirty days following the Customer's request.

Repair or replacement of the non-conforming Product shall include, if applicable, removal and return of the Product and installation of the conformed or replaced Product.

Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from an extension of this guarantee of six months.

In the event of replacement of the non-conforming Product when, despite the Customer's choice, the Seller has not brought the Product into conformity, the replacement shall give rise to a new period of legal guarantee of conformity for the benefit of the Customer, starting from the delivery of the replaced Product.

If the requested compliance is impossible or involves disproportionate costs under the conditions provided for in Article L.217-12 of the Consumer Code, the Seller may refuse to comply. If the conditions provided for in Article L.217-12 of the Consumer Code are not met, the Customer may, after formal notice, pursue compulsory execution in kind of the solution initially requested, in accordance with Articles 1221 et seq. of the Civil Code.

Finally, the Customer may demand a price reduction or the cancellation of the sale (except if the lack of conformity is minor) in the cases provided for in Article L.217-14 of the Consumer Code.

When the lack of conformity is so serious that it justifies the reduction of the price or the immediate cancellation of the sale, the Customer is then not obliged to ask first for the repair or the replacement of the non-conforming Product.

The price reduction is proportional to the difference between the value of the delivered Product and the value of this good in the absence of the defect of conformity.


11.3 Legal warranty against hidden defects

The Seller is liable for hidden defects within the framework of the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting the Products delivered and making them unfit for use.

The Customer may decide to implement the warranty against hidden defects of the Products in accordance with Article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

 

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in case of a defect of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. Where the contract of sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty shall apply to that digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service and not the date of its appearance. The legal guarantee of conformity entails the obligation for the professional, if necessary, to provide all the updates necessary to maintain the conformity of the good. The legal guarantee of conformity gives the consumer the right to repair or replace the good within thirty days of his request, without charge and without major inconvenience to him. If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer asks for the good to be repaired, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of the replacement of the good. The consumer may obtain a reduction in the purchase price by retaining the good or terminate the contract by obtaining a full refund in exchange for the return of the good, if :

1° The professional refuses to repair or replace the property;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience to the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-conforming good, or if the consumer bears the cost of installing the repaired or replaced good;

4° The non-conformity of the good persists in spite of the unsuccessful attempt of the salesman to make it conform.

The consumer is also entitled to a reduction in the price of the good or to the termination of the contract where the lack of conformity is so serious as to justify that the reduction in price or the termination of the contract is immediate. The consumer is then not required to request repair or replacement of the property beforehand. The consumer is not entitled to the resolution of the sale if the lack of conformity is minor.Any period of immobilization of the property for repair or replacement suspends the warranty that remained until the issue of the restored property. The above-mentioned rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of compliance incurs a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L.241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee of hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles to a price reduction if the property is kept or a full refund against return of the property.

 

Subject to the foregoing, any return of a Product by the Customer is subject to the provisions of Article 9 above.

The Customer exercises these guarantees by sending his claim to: Company BEAUTY COIFFURE, Rue Guy Môquet, 71100 Chalon-sur-Saône - FRANCE

 

12. Retraction

12.1 Right of withdrawal and method of return

In accordance with article L.221-18 of the French Consumer Code, the Customer has a right of withdrawal that he can exercise within fourteen calendar days:

- from the receipt of the last Product or batch or the last part, in the case of an order for several Products delivered separately or in the case of an order for a Product consisting of lots or multiple parts whose delivery is staggered.

In the event that this period expires on a Saturday, a Sunday or a public holiday, it shall be extended until the next working day.

The Customer will exercise its right of withdrawal by means of the withdrawal form provided for this purpose and available online on the Website Click here to download the withdrawal form, expressing its willingness to withdraw, before the expiry of the period provided for herein-above, in accordance with the provisions of articles L.221-21 and L.221-22 of the Consumer Code.

The Customer must return the Products without undue delay and a maximum of fourteen (14) days following the communication of the Customer’s withdrawal decision, accompanied by a copy of the invoice or, otherwise, the Customer’s contact information and order number at the following address:

Company BEAUTY COIFFURE, Rue Guy Môquet, 71100 Chalon-sur-Saône.

The Customer is advised to provide proof of this return.

The Customer who wishes to exercise his right of withdrawal must return the Products within the aforementioned period, in their original packaging, complete and in perfect condition or, at the very least, in packaging allowing equivalent protection, in perfect condition of resale (the Products must not have been damaged), and accompanied by the duly completed withdrawal form available on the Website and a copy of the delivery note.

Products returned incomplete, modified, damaged or damaged by the Customer will not be refunded or replaced.

Any shipping costs incurred for the return of a Product shall be borne by the Customer.

 

  12.2 Repayment

BEAUTY COIFFURE undertakes to reimburse the Customer for returned products, subject to compliance with the conditions mentioned above.

The refund will be made within 14 days of the date on which the right of withdrawal was exercised via the means of payment used at the time of the returned order.

 

13. Intellectual Property

The Website beautycoiffure.com is the property of BEAUTY COIFFURE in its entirety, as well as all related rights.

All texts, works, illustrations and images reproduced on beautycoiffure.com are reserved for copyright, intellectual property and worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorised, subject to different or more restrictive provisions of the Intellectual Property Code. Any reproduction, full or partial of the Website, is systematically subject to the authorization of BEAUTY COIFFURE.

 

14. Liability

The products offered comply with the French legislation in force and the standards applicable in France. BEAUTY COIFFURE cannot be held liable in case of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with the local authorities the possibilities of importing or using the products.

BEAUTY COIFFURE cannot be held liable:

- for any injury whatsoever resulting from a professional activity (loss of business, loss of profit, loss of chance, damage and costs);

- for non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify;

- for storage harmful to the good preservation of the Product;

- for an abnormal use of the Product or not in accordance with its intended use;

- for negligence or lack of maintenance or fault on the part of the Customer;

- for a normal ageing of the Product;

- in cases of force majeure as defined by case law.

 
 

15. Personal information - Personal data - Privacy policy

15.1 BEAUTY COIFFURE is required to collect personal data as part of the performance of its contractual, legal or legitimate interest obligations.

BEAUTY COIFFURE processes personal data in accordance with the applicable regulations on the protection of personal data applicable in Europe and France and in particular the provisions of the General Regulation on the Protection of Personal Data of 27 April 2016 (European regulation known as «GDPR») and the legal provisions adopted subsequently in France.

The information collected for the purposes of distance selling is mandatory, as this information is essential for the processing and delivery of orders, the preparation of invoices and guarantee contracts. Failure to provide this information will result in the order not being validated.

You therefore have the right to restrict the processing, object, access, rectification, deletion and portability of your personal data by writing to contactbeautycoiffure@gmail.com.

You can also send us your wishes regarding the fate of your data after your death. If you feel that your individual rights are not respected, you can make a complaint to the CNIL.

 15.2 Your data may also be transmitted to third-party companies that contribute to the purposes identified in our privacy policy, such as those responsible for the execution of orders, deliveries, execution or verification of payment. Our service providers have limited access to your data, as part of the performance of the service entrusted to them, and are contractually bound to secure and use them in accordance with applicable data protection provisions.

BEAUTY COIFFURE undertakes not to disclose to third parties, free of charge or with consideration, the information provided by the Customer. These are confidential. They will only be used for the processing of the customer’s order and to strengthen and personalize the communication of products reserved for BEAUTY COIFFURE customers, notably by letters of information from BEAUTY COIFFURE to which the customer subscribed and gave his consent, as well as in the context of customizing the Website according to your interests.

15.3 These data are kept for the duration of the business relationship, and for as long as necessary in order to fulfil our contractual obligations, to comply with our legal obligations, in particular as regards accounting and tax, and to fulfill the purposes described in our Privacy Policy.

 15.4 Cookies

Our Website is also designed to best meet the needs of our customers and that is why we use cookies. These are intended to signal the customer’s visit to our Website and are only used by BEAUTY COIFFURE for the purpose of improving the personalized service that is intended for the customer.

You can find our cookie management policy by clicking on this link.

 

16. Force majeure

Are considered as cases of force majeure discharging the Seller of its obligation to deliver, subject to the appreciation of the courts, and without the list being exhaustive: war, riot, fire, strikes, accidents, inability to be supplied

 

17. Litigation

This contract is subject to French law.

Claims or disputes will always be received with benevolence and attention, good faith being always presumed in those who take the trouble to expose these situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

The Client is informed that it can in any case use free of charge a conventional mediation, in particular with the Commission de la médiation de la consommation (C. Consom. art. L.612-1) or with the existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute and notably through the “Online Dispute Resolution” (OLN) platform available at http://ec.europa.eu/consumers/odr/.

Contact details of the Ombudsman:

All disputes in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their performance, their termination, consequences and consequences, which could not have been resolved between the Seller and the Customer, shall be submitted to the competent courts under ordinary law.

 

18. Pre-Contractual Information - Client Acceptance

The Customer acknowledges having been informed, prior to the signing of the quotation and the conclusion of the contract, in a clear and understandable way, of these Terms and Conditions and of all the information listed in article L.221-5 of the French Consumer Code:

- the essential characteristics of the Products, taking into account the communication medium used and the Products concerned;

- the price of the Products and related costs (delivery, for example);

- in the absence of immediate execution of the contract, the date or the period within which BEAUTY COIFFURE undertakes to deliver the Product;

- information relating to the identity of BEAUTY COIFFURE, its postal, telephone and electronic contact details, and its activities, if they do not appear in the context;

- information on legal guarantees and their implementation methods;

- the functionalities of digital content and, where appropriate, its interoperability;

- the possibility of recourse to conventional mediation in case of dispute;

- information concerning the right of withdrawal (existence, conditions, time limit, procedures for exercising this right and standard form for withdrawal),

- the information relating to the costs of returning the Products in the event of withdrawal and the cost of returning the property where, due to its nature, it cannot normally be returned by mail and other important contractual conditions.

 


ANNEX 1- ARTICLES OF THE CONSUMER CODE RELATING TO THE GUARANTEE OF CONFORMITY

Article L. 217-4 of the Consumer Code:

The property complies with the contract if it meets the following criteria, where applicable:

1. It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2. It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;

3. It is issued with all accessories and installation instructions to be provided in accordance with the Contract;

4. It shall be updated in accordance with the Contract.

 

Article L. 217-5 of the Consumer Code:

I. — In addition to the contract compliance criteria, the property complies if it meets the following criteria:

 1. It is suitable for the usual intended use of the same type of property, taking into account, where appropriate, any provisions of European Union and national law and all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2. If applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, prior to the conclusion of the contract;

3. Where applicable, the numerical elements contained therein shall be provided in the most recent version available at the time of the contract unless otherwise agreed by the parties;

4. Where applicable, it shall be issued with all accessories, including packaging, and installation instructions that the consumer may legitimately expect;

5. Where applicable, it shall be provided with any updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;

 6. It corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature of the property and to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or labelling.

 

II. — However, the seller is not bound by any public statement referred to in the preceding paragraph if he demonstrates:

1. That he did not know them and was legitimately unable to know them;

2. That at the time the contract was entered into, the public statements were corrected under conditions comparable to the original statements; or

3. That public statements could not influence the purchase decision.

 

 III. — The consumer may not contest compliance by invoking a defect in one or more specific characteristics of the property, of which he has been specifically informed that they deviate from the compliance criteria set out in this Article, the deviation to which he expressly and separately agreed at the conclusion of the contract.

 

Article L. 217-12 of the Consumer Code:

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs, in particular:

1. The value of the property in the absence of non-compliance;

2. The significance of the non-compliance; and

3. The possibility of opting for the other option without major inconvenience to the consumer.

The seller may refuse to bring the property into compliance if it is impossible or entails disproportionate costs, in particular with regard to 1o and 2o.

Where these conditions are not met, the consumer may, after formal notice, continue the forced execution in kind of the solution initially requested, in accordance with Articles 1221 and following of the Civil Code.

Any refusal by the seller to proceed according to the consumer’s choice or to bring the property into compliance shall be justified in writing or in a durable medium.

 

Article L. 217-14 of the Consumer Code:

The consumer is entitled to a reduction in the price of the good or to the termination of the contract in the following cases:

1. When the professional refuses compliance;

2. When compliance occurs beyond 30 days of the consumer’s request or if it causes the consumer a major inconvenience;

3. If the consumer bears definitively the costs of taking back or removing the non-compliant property, or if he bears the installation of the repaired or replacement property or the related costs;

4. When the property remains non-compliant despite the unsuccessful attempt to bring the vendor into compliance.

 The consumer is also entitled to a reduction in the price of the good or to the termination of the contract where the lack of conformity is so serious as to justify that the reduction in price or the termination of the contract is immediate. The consumer is then not required to request repair or replacement of the property beforehand.

 The consumer is not entitled to resolution of the sale if the non-compliance is minor, which is the onus of the seller to demonstrate. This paragraph shall not apply to contracts in which the consumer does not pay a price.

 

ANNEX 2- ARTICLES OF THE CONSUMER CODE RELATING TO THE GUARANTEE AGAINST HIDDEN DEFECTS

Article 1641 of the Civil Code:

The seller is bound by the warranty because of the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which diminish that use so much that the buyer would not have acquired it, or would have given it only a lower price, if he had known them.

Article 1648 first paragraph of the Civil Code:

The action resulting from the defect must be brought by the purchaser within two years of the discovery of the defect.

 

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